Our History
Midwest Industrial Supply, Inc. was incorporated in 1975. Our original business was selling specialized chemical products nationally to Utilities and Coal Mines. Midwest products and services are sold under registered Trademarks representing unique, innovative characteristics. Today we provide products and services to over 50 different industries. In 2007 Midwest was named as a member of the Top 100 Fastest-Growing Private Companies in Environmental Services by Inc. 5000 magazine!
Midwest Industrial Supply, Inc. is headquartered in Canton, Ohio and has sales and service locations in Gary, Indiana; Morton, Illinois; Houston, Texas; Phoenix, Arizona and Santa Maria, California. Midwest currently has 71 employees.
Our first product was Ice Free Conveyor® launched in 1976. It was soon followed by Ice Free Switch® and for the next three years our focus was on anti-icing solutions and services. Soil-Sement® was introduced in 1978 and expanded our problem-solving efforts to controlling dust. In 1997 we created the concept of Dust Control Services (DCS) and provided our customers a completely new approach for outsourcing their dust control management solution. In 1998 we invented the first new technology in chemical dust control and stabilization in 50 years and patented Synthetic Organic Dust Control®. In 1999 we expanded into the Rail and Transit and Equestrian markets. In 2003 we acquired the Dust-Buster® product line.
In 2004 we completed our first company-wide re-evaluation of what the Midwest brand stands for and developed our Roadmap To Success to formalize our vision and mission for the future and create our strategy to get there. In 2004 we began our focus on industry specialization and expertise. In 2006 we introduced the Midwest Complex Selling Process to provide a formal process and structure in providing customers total solutions of superior value. In 2008 we are further clarifying the meaning of the Midwest brand having recognized that in creating value it is not just about our products, it is the knowledge behind our products that make us the industry leader we are. This is reflected in our theme of Value Creation Selling.
Today our opportunities to serve our customers are greater than ever because of their need to meet environmentally sound compliance standards and mandates, and to optimize their operating costs. To create value for the customer and continue earning recognition as the market leader, Midwest seeks the active participation and unwavering commitment of every person. Everyone must be trained, capable, empowered, results-oriented and focused on our customers’ needs. Therefore we are committed to our personnel and their active training, mentoring, career development and incentives.
Individually we accept challenges with a creative spirit and the courage to realize our own dreams without losing drive or energy. We accept responsibility for our conduct and for maintaining and improving the skills that enable us to produce added value. We daily tap into the reservoir of creativity that exists within the Midwest family. We develop our people to be leaders, thinkers and problem solvers who live our philosophy. We approach our work vigorously, with optimism and a sincere belief in the value of our contribution. We recruit people who are committed to our Vision and in exchange we are committed to the quality of their lives.
Leadership comes with a constant need to deliver results. Everything we do is focused on creating value - for our customers, our employees and the communities in which we operate. Each of these have its own set of critical success factors which are identified in our Roadmap to Success.
Customer Focus Statement
Success and growth comes from customer focus and the ability to combine many skills and strengths in a sustained, relentless way to solve customer business issues that makes us a powerhouse, virtually unbeatable in our field!
We must learn to stay two steps ahead of our customers needs by assimilating experiences from multiple customers, acquiring fresh insights and picking the brains of expert outsiders. To beat back rivals, we have to adapt our expertise to new customers and to changes in our existing customer’s basic problems. Staying smart is our greatest challenge.
Our culture of customer focus and continuous improvement creates a new paradigm in the solutions we deliver to customers — a new way of seeing, understanding and interpreting what is happening in our customer’s business and how we serve them. We must understand their industries, the challenges and business issues they are facing and the solutions they need in order to be successful. We are known for providing our customers the highest quality and ultimate experience in ongoing services delivery. We deliver better overall, and more comprehensive results, by attending to real business issues our customers face.
To be truly customer intimate, we must decide — and throw our full weight behind this decision — to offer customers: 1) expertise that drives customer performance, 2) a willingness to share in customer risks, and 3) real, meaningful tailoring and customization of products and services, not meaningless “value-added” service. And we must display confidence in our price because we know it is worth every dime.
We will be sought after, respected and dominate our field by a canny weave of strategies, superior personnel with unparalleled know-how, application of the newest and finest techniques to our customers vital processes and having an extended portfolio of product and service capabilities. This all combines and signals one thing: Solutions that deliver well defined business benefits that help customers succeed in all the ways that are important to them. This value proposition is the foundation of our aggressive and highly successful company.
This demonstrated value will clear the way for customer conversations that reach new levels of candor and clarity. We will stand apart not so much by what we sell as by how we sell.
Our Mission
We solve customer operating problems through best products, services and knowledge.
Our Vision
To be a company that:
- Is the most sought after, respected market leader in our field of soil stabilization, dust control and specialty anti-icing
- Is a pioneer, not following others, and striving to do the impossible for our customers
- Provides the highest quality with continuous improvement through best practices and processes
- Is a great place to work - caring - with challenges, growth, rewards and recognition
- Makes a sound profit for our future and its security
- Has a culture of customer focus that creates a new paradigm in the solutions we deliver — a new way of seeing, understanding and interpreting what is happening in our customer’s business and how we help them
Learn more about Midwest's people, products, capabilities and facilities.
Watch our Company Video.
Contact Us
(8 a.m. - 5 p.m. EST)
1-866-662-3878
(Toll free in the US & Canada)
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Get Directions to Canton, Ohio Location
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Our Other Nationwide Locations:
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Santa Maria, California
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Morton, Illinois
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Mason City, Iowa
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Dayton & San Antonio, Texas
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Phoenix, Arizona
We service all 50 states
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